Refund Policy

Refund Policy

At Akoiin, we believe trust is built through transparency and fairness.
That’s why every order is backed by our 30-Day Money-Back Guarantee.

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30-Day Money-Back Guarantee

If you feel our product did not meet your expectations, you may request a refund within 30 days of delivery.

We understand that results can vary, and we’re committed to reviewing every request fairly.

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Refund Eligibility

To ensure this guarantee remains available for real customers with real concerns, refund requests may require simple proof of use, such as:

• A photo of the product and remaining amount

• A brief description of the issue experienced

This helps us prevent misuse while keeping the process straightforward and respectful.

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How to Request a Refund

Please contact our support team at:

📧 support@akoiin.com

Include:

• Your order number

• A short explanation of your experience

• Any supporting information if requested

Our team responds within 24 business hours.

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Refund Processing

• Approved refunds are issued to the original payment method

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

• Shipping fees are non-refundable unless the item arrived damaged or incorrect

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Non-Refundable Situations

Refunds may not be issued for:

• Requests made after the 30-day period

• Incomplete or unverifiable information after reasonable follow-up

• Clear evidence of misuse or abuse of the refund policy

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Additional Notes

• Individual results may vary based on hair type, usage, and condition

• Akoiin does not require products to be returned unless specifically requested

• Each request is reviewed case by case, with fairness as our priority

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Our Commitment

This policy exists to protect customers — not to create obstacles.

If you’re unsure whether your situation qualifies, please reach out.
We’re always happy to review your request.