Season Sale Ends Soon!
00 Days
00 Hours
00 Mins
00 Sec
New Years Sale - Get 69% Off Your Next Purchase!
Akoiin Care
0

Shipping Policy

Shipping Policy

Last updated: December 2025

Thank you for shopping with Akoiin.
We are committed to transparent, reliable shipping and clear communication throughout your order experience.

Shipping Locations & Delivery Time

All U.S. orders are shipped from our U.S.-based warehouses located in:

  • Paramount, California

  • Lawrenceville, Georgia

Most orders are delivered within 1–5 business days after shipment.

Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak seasons.

Order Processing Time

Orders are typically processed within 24 hours of purchase.

Orders placed on weekends, holidays, or during exceptional circumstances may experience slight delays.

Once your order has shipped, you will receive a confirmation email with tracking details.

Order Tracking

We provide real-time shipment tracking for your convenience.

You can track your order using the following link:
Track order

Please allow up to 24 hours after shipment for tracking information to update.

Shipping Fees

Shipping fees, if applicable, are calculated at checkout and displayed before payment is completed.

Returns & Refunds

All orders are covered by our 30-Day Money-Back Guarantee.

Refund eligibility and conditions are outlined in our Refund Policy.
Refund requests may require simple proof of use to ensure fair application of this guarantee.

Incorrect Address & Delivery Issues

Please ensure that your shipping address is entered correctly at checkout.

Akoiin is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete address information provided by the customer.

If your order is marked as delivered but you have not received it, please contact us promptly so we can assist.

Customer Support

If you have any questions regarding shipping, delivery, or product usage, please contact our support team:

Email: support@akoiin.com

Our team responds within 24 business hours.

Additional Notes

  • Shipping timelines are estimates and not guaranteed

  • Akoiin is not responsible for delays caused by carriers once the package is in transit

  • Individual results may vary based on hair type, usage, and condition